💳 Subscription & Pricing
Customer Satisfaction (CSAT) offers simple, response-based pricing that scales with your support volume.
📊 Pricing Overview
- Pricing Model: Based on collected CSAT responses per month (instance-wide)
- Billing: Monthly or Annual (16% discount)
- Trial: 14-day free trial on all paid plans (via Paddle)
- Payment: Secure checkout powered by Paddle
- Upgrades: Manage your plan directly from the admin panel within YouTrack
- Prices: Excluding VAT. Taxes may apply depending on your location.
💰 Pricing Plans
Free Plan
Basic CSAT setup for low-volume usage and evaluation.
Included:
- ✅ 10 responses per month
- ✅ Fixed survey email template (no customization)
- ✅ Dashboard: last 30 days only
- ✅ Panel voting and external survey channels
Best for:
- Evaluating the product
- Small teams with very low ticket volume
Starter Plan — €29/month (€290/year)
For teams that need predictable monthly feedback capacity.
Included:
- ✅ 100 responses per month
- ✅ Custom mail notification (subject and body)
- ✅ 2 survey channels (external email + panel voting)
- ✅ Unlimited dashboards with all date ranges
Best for:
- Small to mid-size support teams
- Teams that want branded email surveys
Pro Plan ⭐ Best Value — €59/month (€590/year)
Advanced CSAT controls and higher response capacity.
Everything in Starter, plus:
- ✅ 300 responses per month
- ✅ Survey expiration customization (1–90 days)
- ✅ Custom field mapping (map rating and comment to YouTrack fields)
Best for:
- Growing support organizations
- Teams requiring tight integration with existing YouTrack workflows
Enterprise Plan — €179/month (€1790/year)
For large organizations with strict operational requirements.
Everything in Pro, plus:
- ✅ Unlimited responses
- ✅ Priority support
- ✅ Roadmap influence
Best for:
- High-volume support operations
- Organizations that need unlimited feedback capacity
Enterprise Custom — Price on Request
Enterprise-grade features for air-gapped and security-restricted environments.
Everything in Enterprise, plus:
- ✅ 2/3 year license options
- ✅ Offline licensing (for air-gapped instances)
Best for:
- Security-restricted environments
- On-premises YouTrack without internet access
Contact us for a quote.
📅 Billing Options
| Option | Discount | Details |
|---|---|---|
| Monthly | — | Pay as you go with full flexibility |
| Annual | 16% off | Pay for 10 months, get 12 months of service |
🆓 Free Trial
Trial Details
- Duration: 14 days from activation
- Features: Full access to the features of the selected plan
- Activation: Automatically starts when you purchase a paid plan through Paddle
- Billing: Handled by Paddle — billing begins after the trial period ends
🛒 Getting Started
1. Install the Application
- Visit JetBrains Marketplace
- Enter your YouTrack instance URL and click Install
- Or install from YouTrack: Administration → Apps → Add app... → Browse Marketplace
- The application starts in Free mode
2. Upgrade to a Paid Plan
- Go to Administration → Integrations → Customer Satisfaction (CSAT)
- Click "Buy now" or "Change plan" in the admin panel
- You'll be redirected to secure checkout
- Choose your plan (Starter, Pro, or Enterprise)
- Select Monthly or Annual billing
- Enter payment information and complete purchase
- Return to YouTrack and click "Refresh" in the admin panel
- Your subscription activates automatically and the 14-day trial begins
Upgrade from Within the App
All subscription purchases and upgrades are done directly from within the YouTrack application.
3. Manage Your Subscription
- View Status: Check subscription details in the admin panel
- Update Payment: Manage payment methods via the Paddle customer portal
- Change Plans: Upgrade or downgrade anytime — changes take effect immediately
- Cancel Anytime: Access continues until the end of your billing period, then switches to Free
🔒 Payment & Security
We use Paddle as our payment processor. All card information is processed directly by Paddle, which is PCI-DSS SAQ A compliant, ensuring secure handling of payment data.
Feature Comparison
| Feature | Free | Starter | Pro | Enterprise |
|---|---|---|---|---|
| Monthly responses | 10 | 100 | 300 | Unlimited |
| External email surveys | ✅ | ✅ | ✅ | ✅ |
| Panel voting | ✅ | ✅ | ✅ | ✅ |
| Dashboard widgets | ✅ | ✅ | ✅ | ✅ |
| Dashboard date range | 30 days | All | All | All |
| Custom email template | ❌ | ✅ | ✅ | ✅ |
| Survey expiration config | ❌ | ❌ | ✅ | ✅ |
| Custom field mapping | ❌ | ❌ | ✅ | ✅ |
| Priority support | ❌ | ❌ | ❌ | ✅ |
| Offline licensing | ❌ | ❌ | ❌ | Custom only |
Need Help? Contact support@appfero.com for subscription questions or custom licensing needs.