📝 Release Notes

v1.2.0

🗓️ June 2026

Refreshed CSAT dashboard reports with a more native YouTrack/Ring UI table, controls, and pagination.
Improved issue panel states for no-survey, disabled, pending, completed, expired, and limit-reached cases.
Improved dark theme consistency across CSAT widgets.
Clarified CSAT subscription messaging around monthly response limits.
Added a safeguard that rejects feedback submissions when no survey exists for the issue.

🗓️ June 2026

🗓️ June 2026

Added a tabbed global administration area for responses, dashboard permissions, projects, email templates, and delivery rules.
Added global project management so app administrators can enable CSAT and review project configuration from one place.
Added dashboard report permissions for controlling who can view reports and who can create or configure dashboard widgets on Pro and Enterprise plans.
Added a global email template with project-level inheritance.
Added survey delivery rules with YouTrack query matching and deterministic delivery rates on Pro and Enterprise plans.
Added read-only delivery rules visibility in project settings so project administrators can see the active global rules.
Improved delivery rules UI and save behavior for easier administration.
Added multi-language support across the app's UI, now supporting 15 languages.

🗓️ March 2026

🗓️ March 2026

We're excited to launch Customer Satisfaction (CSAT) — automated CSAT surveys and response analytics directly inside YouTrack.

Automatic Survey Delivery — Surveys are triggered automatically when issues are resolved
Dual Feedback Channels — External email surveys and in-app panel voting
Interactive Dashboards — Three configurable report modes:
- Overall: Happiness gauge, KPI cards, trend chart, score distribution
- Assignee: Per-agent leaderboard with detail panels
- Feedback List: Paginated table of individual responses
Advanced Dashboard Filters — Filter by date range, status, projects, scores, assignees, reporters, comments, and expired surveys
Per-Project Configuration — Enable CSAT per project with:
- Survey frequency (once per issue or every resolve)
- Survey expiration customization (Pro+)
- Custom email templates (Starter+)
- Custom field mapping for rating and comment (Pro+)
Responses Usage Monitoring — Real-time usage card with limit tracking and status indicators
Usage Alert Settings — Configurable email alerts at 80% usage threshold
Issue Panel Widget — Per-issue feedback view with:
- Completed state (rating + comment)
- Pending state (waiting for reporter / vote form)
- Expired and limit-reached states
Subscription Management — Four plans (Free, Starter, Pro, Enterprise) with immediate activation for paid plans
Offline Licensing — Custom Enterprise plans support air-gapped environments
What's New Panel — In-app release announcements