Subscription

Checklists for YouTrack includes access management inside YouTrack. Administrators can review the current access state, refresh it when needed, and open subscription management from the global administration page.

Review Access

To check whether the app is available:

1. Open Administration -> Apps -> Checklists.
2. Review the subscription panel.
3. Confirm that the installation is active.
4. Continue with global settings and project settings.

The panel shows the current state for the YouTrack installation. Users do not need to manage access from the issue panel.

Manage Access

From the global administration page, administrators can:

• review the current access status,
• refresh subscription status manually,
• open subscription management,
• activate offline access where supported.

Use manual refresh after an account change or support action if YouTrack does not show the expected state.

Offline Activation

Offline activation is available for supported on-premise or restricted-network installations.

To use offline activation:

1. Contact support@appfero.com.
2. Provide the information requested by Appfero support.
3. Open the Checklists administration page in YouTrack.
4. Use the offline activation action in the subscription panel.
5. Paste the provided activation code.
6. Confirm that the access status updates.

What Users See When Access Is Inactive

When Checklists does not have active access:

• issue, project, and admin screens show that access is required,
• users cannot change checklist content,
• auto-applied templates do not run,
• guarded transitions are not enforced.

Restore active access to resume normal behavior.

Troubleshooting

Status did not update after an account or support action

1. Return to the Checklists administration page.
2. Use the manual refresh action in the subscription panel.
3. Wait a few seconds and refresh the page.
4. Contact support if the expected status still does not appear.

The app says access is required

• Confirm the current state in the global administration page.
• Confirm that the YouTrack instance has internet access if you use online validation.
• Ask an administrator to refresh the subscription status.

Subscription details look wrong

Contact support with your YouTrack instance URL and the details shown in the administration page.

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Need Help? Contact support@appfero.com or use the support form.