💳 Subscription & Pricing

Custom Ticket Views uses a simple, usage-based pricing model that scales with your organization.

📊 Pricing Overview

• Pricing Model: Per-user, per-month
• Billing: Monthly, based on YouTrack license user count
• Trial: 30-day free trial (no credit card required)
• Payment: Secure checkout powered by Paddle

How Much Does It Cost?

Pricing is based on the number of active users in your YouTrack instance. Use our Pricing Calculator to see exactly how much it will cost for your organization.

Transparent Pricing

No hidden fees, no surprises. The calculator shows you the exact monthly cost based on your user count.

Volume Discounts

Pricing automatically decreases as your organization grows, following YouTrack's tiered pricing structure. No manual intervention required!

YouTrack Helpdesk Required

This application is designed specifically for YouTrack Helpdesk projects. It will not function properly without the Helpdesk module enabled in your YouTrack instance.

🆓 Free Trial

Trial Details

• Duration: 30 days from activation
• Features: Full access to all features (no limitations)
• Activation: Click "Start Trial" in the admin panel after installation
• No Credit Card: Trial starts without payment information
• One Trial Per Instance: Trial is tied to your YouTrack instance URL

After Trial Expires

When your trial ends without an active subscription:

• Reporter View Disabled: Users can't access the custom ticket view
• Admin Access Maintained: Administrators can still access configuration
• Data Preserved: All your configuration is saved and restored when you subscribe

🛒 Getting Started

1. Start Your Trial

1. Install Custom Ticket Views from YouTrack Marketplace
2. Navigate to Administration → Integrations → Custom Ticket Views Configuration
3. Click "Start Trial" to begin your 30-day trial
4. Configure fields and access control
5. Invite users to test the application

2. Subscribe

1. Click "Buy Subscription" in the admin panel
2. You'll be redirected to secure checkout on appfero.com
3. Enter payment information and complete purchase
4. Return to YouTrack—subscription activates automatically

3. Manage Your Subscription

• View Status: Check subscription details in the admin panel
• Update Payment: Manage payment methods via the Paddle customer portal
• Cancel Anytime: Access continues until the end of your billing period

🔒 Payment & Security

We use Paddle as our payment processor. All card information is processed directly by Paddle, which is PCI-DSS SAQ A compliant, ensuring secure handling of payment data.

❓ Frequently Asked Questions

How is billing calculated?

Billing is based on the number of users in your YouTrack license.

What happens if my user count increases?

Your subscription adjusts automatically. If you add users, you'll be charged a pro-rated amount for the remainder of the billing period.

Do you offer annual billing?

Yes! Annual billing is available for all plans. Annual plans come with a significant discount—you effectively get 12 months for the price of 10. Additionally, Enterprise annual plans support supporting offline/air-gapped licensing.

What if I need offline access?

Our Enterprise plan supports manual license activation for environments with restricted internet access. We provide signed license tokens that can be easily pasted into the application to unlock full functionality without needing to connect to our servers. Contact us to discuss your needs.

How do I cancel?

You can cancel your subscription in the Paddle customer portal. Your access continues until the end of the current billing period.