Subscription & Pricing

Custom Ticket Views uses a subscription model with a built-in trial flow inside YouTrack.

Pricing Overview

• Pricing model: fixed base subscription fee plus per-user add-on
• Available plan today: Pro
• Billing options: monthly or annual
• Trial: 14-day free trial
• Payment: secure checkout powered by Paddle

Pro

The Pro subscription is the current purchase option for Custom Ticket Views.

Price:

• EUR 19 / month promotional base fee
• EUR 190 / year promotional base fee
• plus a per-user add-on calculated from the licensed user count of your YouTrack instance

The current limited-time promotion reduces the base fee by 34%.

Annual billing currently saves EUR 38 compared with paying the promotional monthly rate for a full year.

Use the pricing calculator to preview your current estimated total.

YouTrack Helpdesk Required

This application is designed specifically for YouTrack Helpdesk projects. It will not function properly without the Helpdesk module enabled in your YouTrack instance.

Free Trial

Trial Details

• Duration: 14 days from activation
• Features: full access to all features
• Activation: click Start Trial in the admin panel after installation
• Payment details required to start: no

After Trial Expires

When your trial ends without an active subscription:

• Reporter View Disabled: users can't access the custom ticket view
• Admin Access Maintained: administrators can still access configuration
• Data Preserved: all your configuration is saved and restored when you subscribe

Getting Started

1. Start your trial

1. Install Custom Ticket Views from the YouTrack Marketplace
2. Navigate to Administration -> Integrations -> Custom Ticket Views Configuration
3. Click Start Trial
4. Configure fields and access control
5. Invite users to test the application

2. Subscribe

1. Click Buy Subscription in the admin panel
2. Open secure checkout on appfero.com
3. Complete purchase through Paddle
4. Return to YouTrack and refresh the subscription panel if needed

Payment & Security

We use Paddle as our payment processor. Checkout and subscription billing are handled through Paddle.

FAQ Highlights

How is billing calculated?

Custom Ticket Views uses a base subscription fee and adds a per-user charge based on the licensed user count on your YouTrack instance.

What happens if my user count increases?

Your subscription adjusts automatically so the active quantity matches the current licensed user count.

Do you offer annual billing?

Yes. Pro supports annual billing.

What if I need offline access?

For manual offline activation or restricted-network environments, contact support@appfero.com.

How do I cancel?

You can cancel your subscription in the Paddle customer portal. Access continues until the end of the current billing period.