📝 Release Notes

Version 1.3.0 (March 2026)

📤 CSV Export for Reporter View

✨ What's New

Export Tickets to CSV

Reporter View now supports exporting the current table to CSV.

• Up to 1000 Tickets: Export is limited to the first 1000 matching tickets
• Current View Preserved: Export respects the active search, sorting, visible columns, and column order
• Loading Feedback: The Export to CSV button shows a loading state while the export is being prepared

See the Reporter Guide - Exporting to CSV for usage details.

General Settings for Export Control

Administrators can now manage ticket exporting from a new General Settings section in global app configuration.

• Enable Exporting Tickets: Toggle the export feature on or off for the whole app
• Conditional Visibility: The export button is shown in Reporter View only when this setting is enabled

See the Admin Guide - General Settings for configuration details.

Version 1.2.0 (February 2026)

🔐 Enterprise Offline Licensing & Reliability Fixes

✨ What's New

Offline Licensing for Enterprise

Organizations with restricted internet access can now activate Custom Ticket Views offline. This feature is available for Enterprise annual subscriptions.

• Air-gapped Support: No persistent internet connection required for license validation
• Manual Activation: Easily activate your instance using signed license tokens
• Enhanced Security: Ideal for high-security environments and private clouds

Custom Field Fetching Fix

We've resolved an issue where some custom fields were not correctly discovered or displayed in the column selector.

• Comprehensive Discovery: Improved reliability of fetching all instance fields
• Pagination Support: Fixed limitations in YouTrack API when retrieving large numbers of fields

Version 1.1.0 (January 2026)

🎨 Enhanced Customization - Your View, Your Way!

We're excited to bring you powerful new customization features that put you in control of your ticket viewing experience.

✨ What's New

Column Drag-and-Drop Reordering

Organize your ticket view exactly how you want it! You can now reorder columns by simply dragging and dropping column headers.

• Intuitive Drag Handles: Each column header has a drag handle icon for easy reordering
• Visual Feedback: Clear visual indicators show where columns will drop
• Works with All Columns: Reorder any visible column, including dynamically added ones

See the Reporter Guide - Column Reordering for step-by-step instructions.

Save Your View Settings

Never reconfigure your view again! Your personalized settings now persist across sessions.

• One-Click Save: Save your current view with a single button click
• Comprehensive Persistence: Saves column order, visibility, sorting, search query, and page size
• Smart Change Detection: Save button only enables when you've made changes
• Automatic Restoration: Your saved view loads automatically when you return

See the Reporter Guide - Saving Your View for details.

Version 1.0.0 (December 2025)

🎉 Initial Release - Welcome to Custom Ticket Views!

We're excited to introduce Custom Ticket Views, a YouTrack Helpdesk application that gives your users a dedicated, customizable view of their tickets.

✨ What's New

For Administrators

• Field Configuration: Enable/disable any YouTrack field as a column with optional custom display names
• Access Control: Granular control over who can access the custom view (everyone, include/exclude modes, user types)
• Subscription Management: Integrated licensing with 14-day free trial
• Release Announcements: Stay informed about new features and updates

For Users

• Dedicated Ticket View: Clear, accessible view of all your tickets in one place
• Powerful Search: Full-text search to quickly find what you need
• Flexible Sorting: Single and multi-column sorting with visual indicators (Shift+Click for multi-column)
• Column Customization: Show/hide columns to focus on what matters to you
• Smart Pagination: Choose from 10, 25, 50, or 100 rows per page
• Personalized Dates: Dates automatically formatted according to your YouTrack profile preferences

🎯 Key Highlights

• All Field Types Supported: Works with every YouTrack field type (String, Date, Enum, User, State, and more)
• Modern Interface: Clean, responsive design built with JetBrains Ring UI
• Auto-Save Configuration: Changes save automatically—no manual save button needed
• 14-Day Free Trial: Full feature access, no credit card required

📋 Requirements

• YouTrack Helpdesk: Required (this app only works with Helpdesk projects)
• Minimum Version: YouTrack 2025.3.110568 or later
• Internet Connection: Required for subscription validation

🔮 Coming Soon

We're already working on exciting new features:

• Saved Presets: Save and switch between custom column configurations
• Advanced Filtering: Filter by State, Priority, Type, and custom fields
• CSV Export: Export your filtered results

Help us prioritize what to build next by sharing your feedback!

---

Questions or Feedback? Contact support@appfero.com or submit a ticket