Custom Ticket Views

Welcome to the Custom Ticket Views documentation. This application enhances YouTrack Helpdesk by providing customizable ticket views for reporters, allowing administrators to configure which fields are visible and enabling reporters to personalize their ticket viewing experience.

✨ Key Features

• Customizable Columns: Administrators can enable/disable fields as columns, and reporters can show/hide columns on their own
• Full-Text Search: Search across tickets to quickly find relevant ones
• Advanced Sorting: Single and multi-column sorting with visual indicators (Shift+Click for multi-column)
• Flexible Pagination: Choose from 10, 25, 50, or 100 rows per page
• Access Control: Granular control over who can access the customized reporter view (everyone, include/exclude modes, user types)
• User-Specific Date Formatting: Dates automatically formatted according to each user's YouTrack profile preferences
• Release Announcements: Stay informed about new features and updates

🎯 Key Benefits

• Dedicated Ticket Access for All Users: Unlike native YouTrack Helpdesk, standard users get a clear, accessible view of their tickets without hunting through generic issue lists—solving a critical UX gap
• Improved Productivity: Users see only the information they need, reducing clutter and improving focus
• Reduced Configuration Burden: Administrators configure fields once globally, not per-project
• Flexible Access Control: Control access by user groups, individual users, or user types
• Zero Learning Curve: Familiar YouTrack-like modern interface means users are productive from day one

🚀 Quick Start

1. Administrators: Start with the Admin Guide to configure fields and access control
2. Reporters: See the Reporter Guide to learn how to use the customized ticket view
3. Subscription: Review Subscription information for licensing and pricing details

Minimum Requirements

YouTrack Helpdesk Required

This application is designed specifically for YouTrack Helpdesk projects. It will not function properly without the Helpdesk module enabled in your YouTrack instance.

• YouTrack Helpdesk: Required - This app only works with YouTrack Helpdesk projects
• YouTrack Compatibility: YouTrack Cloud or YouTrack Server (2025.3.110568 or later)
• Internet Connection: Required for subscription validation

Internet Connection Required

This application requires an active internet connection for subscription validation. If you need an offline solution, please contact support.